I make software
human.
more
Content Designer & UX Writer with a decade of shaping how products speak — across haptics, hardware, cloud platforms, and conversational AI. I turn complexity into content patterns that ship.
10+ years shipping content systems San Francisco Bay Area
heynikitak@gmail.com linkedin.com/in/heynikita
Trusted by leading companies like:
FEATURED WORK
Case studies, not decoration.
Five projects where clearer content measurably changed what people did next. Each one starts with the problem, ends with the outcome, and shows the writing in between.
DEPAUL UNIVERSITY • CONVERSATIONAL AI • 2024
WhatsApp Chatbot Implementation
International students lacked access to 24/7 support. A WhatsApp chatbot designed with conversational, trust-building copy and streamlined answers to the most common inquiries.
180 6 -41%
ERROR AUDITED PATTERNS REPEAT RATE
POLY • CLOUD SAAS • 2025
Content Matrix & Writing Style Guide
No shared vocabulary, no single source of truth, and four teams writing for the same product in four different voices. Building the first comprehensive content matrix and style guide gave the Poly product team a foundation they could all write from.
340 28 6
STRINGS SURFACES LOCALES
HP • FIRMWARE • 2025
Device Firmware Upgrade
Transforming a confusing, failure-prone firmware update process into a seamless, guided experience — with clear instructions and human-centered error handling that users could actually trust.
180 6 -41%
ERROR AUDITED PATTERNS REPEAT RATE
HP • DESIGN SYSTEM • 2025
Voyager Free 20 Quick Start Guide
Users didn't know what their headset could do or how to do it. A concise, scannable guide replaced confusion with confidence and significantly reduced repeat support questions right out of the box.
180 6 -41%
ERROR AUDITED PATTERNS REPEAT RATE
ABOUT
I'm a content designer with a technical foundation and an HCI master's, which is a long way of saying I like the parts of this job where language meets system behavior.
Most of my work sits at the intersection of writing, interaction design, and information architecture. I define content patterns, untangle interaction flows, and make complex systems feel legible. I partner closely with Product, Design, Research, and Engineering — translating messy requirements into frameworks teams can actually ship against. When the content is right, everything downstream gets easier.
Outside of work, I'm reading about AI design trends, hiking somewhere with no signal, or losing to a K-drama plot twist. My Korean is lousy. My Spanish is less lousy. I am an Oxford comma stan.
HOW I WORK
A process that works in practice.
Four stages I rely on across every project, whether it's a 340-string content matrix or a single voice prompt that has to get the tone exactly right.
01
Audit the system, not strings.
Map surfaces, inventory content, and find the patterns no one has named yet. Before I rewrite, I want to see the whole thing.
02
Define the content model.
Voice, tone, structural patterns, naming, error + empty + loading states. Writing becomes much faster once the model is right.
03
Draft, test, defend.
Prototype in real UI. Run usability tests. Bring data and rationale to the review — not just preferences.
04
Ship, measure, maintain.
Instrument outcomes, task success, ticket volume, sentiment. Build the guardrails that keep quality high.
TOOLS & SPECIALTIES
What I actually use day-to-day.
Not an exhaustive skill dump — the ones I reach for constantly and can teach a team to use well.
CONTENT & STRATEGY
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UX writing & editing
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Content systems & governance
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Voice & tone frameworks
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Conversation design
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Information architecture
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Localization strategy
DESIGN & PROTOTYPING
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Figma (components, variables)
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FigJam · Miro
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Axure · Protopie
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Voiceflow · Dialogflow
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Notion · Confluence
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Basic HTML / CSS / JS
RESEARCH & MEASUREMENT
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Usability testing
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Content audits at scale
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Heuristic evaluation
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SUS + task-success instrumentation
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Competitive analysis
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Stakeholder facilitation
TESTIMONIALS
What people are saying.
Excerpts from LinkedIn recommendations and internal kudos. Happy to connect you with references directly.
“Nikita does an excellent job with re-designing, creating a framework, and ultimately guiding product production. With the process-oriented mind of a business analyst and the creative drive of a product designer"
Amber Carson
Brand Marketing Manger
"Working with Nikita was both inspiring and a joy. She was always the hardest worker in the room and a mentor to her peers. Her ability to coordinate with high-value stakeholders in the company and translate technical ideas into easy-to-follow documents set examples for how I approach my work to date."
Marcus Paige
Senior QA Automation Engineer
"Nikita translated our requirements, which involved gathering input from many stakeholders and sources, into understandable and practical documents that are critical to our team and licensed personnel. I highly recommend her as a skilled team player who cares about providing the best product on time, every time."
Arthur Rizoli
Product Director
